Terms and conditions
Website use and Spectrum Pet Hospital SMS messaging terms. Effective November 10, 2026.
About these terms
These terms describe use of the Spectrum Pet Hospital website and our optional text messaging program. Contact us at frontdesk@spectrumpethospital.com, (949) 210-9100, or 8645 Research Dr, Irvine, CA 92618. Our Privacy Policy explains how information is handled.
Website information and appointments
Website content is general information, not a diagnosis or a substitute for a veterinarian’s examination and advice. A contact inquiry or travel questionnaire does not confirm an appointment, establish a treatment plan or guarantee a travel certificate. Our team must confirm scheduling, services and any requirements. For urgent concerns, call the hospital; do not wait for a form, email or text reply. If your pet needs emergency care and we are unavailable, contact an emergency veterinary hospital.
Services, packages and outside websites
Services depend on your pet’s needs and the veterinarian’s assessment. Package enrollment, eligibility, prices and included services are governed by the applicable package documents and enrollment agreement. Ask our team about current availability and costs. Links to ezyVet, Vetsource and other outside services are provided for convenience; their own terms and privacy policies apply.
Responsible website use
Provide accurate information and only submit information you are authorized to share. Do not misuse the forms, attempt unauthorized access or interfere with the website. Contact us if you need assistance accessing any content or service.
Spectrum Pet Hospital SMS Program
Message types and voluntary consent
You may choose recurring appointment and care texts, including appointment reminders, scheduling updates and pet-care follow-ups. Separately, you may choose recurring promotional texts, including offers, wellness packages and hospital news. Messages may be sent using automated technology. Each consent applies only to Spectrum Pet Hospital and the message category you select.
On our Get in Touch form, check the desired SMS box and submit the form to electronically sign that consent at the mobile number you provide. Both boxes start unchecked. You must be the subscriber or an authorized user of that mobile number. Merely providing a number, agreeing to these terms or receiving care is not SMS consent. You can submit an inquiry and receive veterinary services without opting in. Consent to receive texts is not a condition of purchase or veterinary care.
Frequency and charges
Message frequency varies based on your appointments, care needs, interactions and selected promotional messages. Message and data rates may apply. Check your mobile plan or contact your carrier about charges.
Stopping messages
Reply STOP to any program text to unsubscribe at any time. You may receive one final message confirming your opt-out. No further program texts will be sent unless you give fresh consent. If both message categories use the same sending number, STOP applies to all messages from that number. To change a category preference or withdraw consent by another method, call (949) 210-9100 or email frontdesk@spectrumpethospital.com. To rejoin, provide new consent through our website or contact our team. Tell us if you change or give up your mobile number.
Help and delivery
Reply HELP for help, call (949) 210-9100, or email frontdesk@spectrumpethospital.com. Texts are not an emergency service. Delivery depends on mobile networks and is not guaranteed. Carriers are not liable for delayed or undelivered messages.
SMS privacy
Mobile information and SMS opt-in consent are not sold or shared with third parties or affiliates for marketing or promotional purposes. Service providers may process information as needed to operate and deliver the program. See our SMS privacy disclosure for details.
Updates and questions
We may update these terms and will show the effective date on this page. Changes do not expand an existing SMS consent to new message purposes; additional consent is needed where required. Please contact our team with questions about these terms or your messaging choices.